nojili Frequently Asked Questions

The minimum age to register and play on nojili is 21 years old. This is a strict PAGCOR regulatory requirement — not 18, but 21. nojili enforces this through KYC identity verification, which requires a valid Philippine government-issued ID showing your date of birth. Any account found to belong to a player under 21 will be closed immediately and winnings forfeited.

For KYC verification on nojili, you need to submit a clear photo or scan of a valid Philippine government-issued ID — accepted IDs include PhilSys National ID, UMID, SSS ID, Passport, Driver's License, PRC ID, and Voter's ID. You also need a selfie holding the same ID, and proof of ownership of the payment method you used to deposit (e.g., a GCash profile screenshot showing your name). Most KYC applications are approved within two business hours.

No. Each player is allowed only one active nojili account. Creating duplicate accounts — whether under the same identity or different names — is a breach of nojili's Terms and Conditions. Duplicate accounts will be merged or permanently closed, and any bonuses or winnings associated with them will be forfeited. If you have forgotten your login details, use the password reset function or contact nojili support.

To reset your nojili password, go to the login page and click "Forgot Password." Enter the mobile number or email address registered to your account. You'll receive an OTP or reset link to your registered contact. Follow the instructions to set a new password. If you can no longer access your registered mobile number or email, contact nojili's 24/7 support team via live chat and complete an identity verification step.

You can request account closure by contacting nojili's customer support team via live chat or at [email protected]. Account closure requests are processed within five business days. Before your account is closed, any remaining verified Real Money Balance will be returned to your registered payment method after a standard identity check. Note that if you are concerned about problem gambling, nojili recommends using the self-exclusion tool rather than account closure, as it offers stronger protections.

To deposit via GCash on nojili, log in to your account and go to the Deposit section. Select GCash as your payment method, enter your deposit amount (minimum ₱100), and confirm. You'll be directed to complete the transaction within the GCash app or via a QR code. Deposits are credited to your nojili balance in real time once GCash confirms the transaction. nojili does not charge deposit fees, though standard GCash transaction fees may apply.

The minimum deposit on nojili is ₱100 via GCash and Maya. Some payment methods, such as bank transfers through BPI, BDO, or Metrobank, may have higher minimums as indicated at the point of deposit. There is no maximum deposit limit enforced by nojili itself, though individual payment providers impose their own transaction caps — GCash, for example, has a per-transaction limit set by G-Xchange Inc.

For fully KYC-verified nojili accounts, GCash withdrawals are typically processed within 15 minutes under normal operating conditions. This makes it one of the fastest withdrawal methods available on the platform. Withdrawals submitted during peak periods or flagged for routine security review may take slightly longer. Bank transfer withdrawals take one to three business days depending on the receiving bank's processing schedule.

The minimum withdrawal amount on nojili is ₱200. Your account must be fully KYC-verified before any withdrawal is processed, and the withdrawal must be directed to a payment method registered in your own legal name — GCash account, Maya wallet, BPI, BDO, or Metrobank account. nojili does not charge a withdrawal processing fee, though receiving banks may impose their own transfer charges.

Yes. nojili accepts deposits and withdrawals via BPI Online, BDO Online Transfer, Metrobank Online, InstaPay, and PESONet. All bank transactions must be made from an account registered in your own legal name — third-party bank transfers are not permitted. Bank deposit credits are typically reflected within one to three business hours after the transaction is confirmed by the bank.

Withdrawal delays on nojili can occur for several reasons: your KYC verification may still be pending, your account may have been flagged for a routine security check, the receiving bank may be experiencing delays, or the withdrawal was submitted outside banking hours. If your GCash withdrawal has not arrived within one hour or your bank withdrawal within five business days, contact nojili's 24/7 support team with your transaction reference number.

nojili offers a large library of slot games from leading providers including JILI Games, PG Soft, Pragmatic Play, and other licensed suppliers. Popular titles include Fortune Gems, Boxing King, Crazy 777, and Lucky Neko from JILI, alongside Pragmatic Play megaways titles and PG Soft jackpot slots. New games are added regularly. All slots on nojili use certified random number generators (RNGs) and are tested for fairness by independent auditors.

Yes. nojili.app is fully optimized for mobile browsers on both Android and iOS. You do not need to download a separate app — the platform is accessible directly through Chrome, Safari, or any standard mobile browser. The full game library, including live casino, slots, sports betting, and bingo, is available on mobile. For the best experience, nojili recommends a stable mobile data or WiFi connection.

nojili's live casino games are streamed from licensed studios using physical cards and real dealers, making them inherently transparent — there is no RNG involved in live table games like baccarat, blackjack, or roulette. The live feeds include real-time game history. For RNG-based games like slots, nojili uses certified game providers whose random number generators are regularly audited by independent testing laboratories. nojili also operates under PAGCOR's oversight, which includes game integrity compliance.

Yes. nojili's sportsbook covers a wide range of sports betting markets relevant to Filipino fans, including PBA basketball, NBA, UFC, boxing, football, volleyball, and tennis. PBA regular season games, Philippine Cup, Commissioner's Cup, and Governors' Cup matches are all covered with pre-match and in-play betting markets. Odds are displayed in decimal format and updated in real time.

nojili offers a welcome bonus to newly registered and first-time depositing players. The specific bonus amount and structure are published on the Promotions page at nojili.app and may change from time to time. Bonuses are subject to wagering requirements before they can be withdrawn. Always read the full bonus terms on the Promotions page before claiming any offer — nojili publishes wagering requirements, eligible games, minimum odds, and expiry dates for every active promotion.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before it can be withdrawn as cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds become withdrawable. On nojili, different games contribute differently to wagering requirements — slots typically count at 100%, while live table games may count at a lower rate. Check the specific promotion's terms for exact contribution rates.

Yes. All nojili bonuses have an expiry date, typically specified in the promotion's terms and conditions. If the wagering requirements are not completed before the bonus expires, the remaining bonus funds and any winnings derived from them are forfeited automatically. Expiry periods vary by promotion — some welcome bonuses expire after 7 days, others after 30 days. nojili sends in-platform notifications as your bonus approaches expiry to give you fair warning.

Yes. nojili operates under the PAGCOR regulatory framework — the Philippine Amusement and Gaming Corporation, the government agency responsible for licensing and regulating commercial gaming in the Republic of the Philippines. PAGCOR licensing means nojili is subject to ongoing compliance requirements covering player protection, anti-money laundering, KYC verification, and fair game standards. Filipino players can verify the legitimacy of nojili's operations through PAGCOR's publicly accessible licensing records.

Deposit limits are available in your nojili account under the Responsible Gaming section of Account Settings. You can set daily, weekly, or monthly deposit caps. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period — this delay is intentional and protects you from impulsive decisions. nojili strongly encourages all players to set deposit limits proactively, before they feel the need to.

Self-exclusion on nojili is a voluntary tool that locks your account for a chosen period: 30 days, 90 days, 6 months, 12 months, or permanently. Once activated, you cannot log in, deposit, bet, or create a new account using the same identity. Marketing communications stop immediately. Self-exclusion cannot be reversed before the chosen period ends — this is a deliberate feature to protect you from impulse decisions. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact nojili support directly.

If you are concerned about your gambling, nojili's 24/7 support team can activate self-exclusion or deposit limits for you immediately — contact us via live chat or at [email protected]. Beyond nojili, support is available from the National Center for Mental Health (NCMH) crisis hotline in the Philippines, Gamblers Anonymous Philippines (with meetings in Manila, Cebu, and other major cities), and the Department of Social Welfare and Development (DSWD). Full details are on nojili's Responsible Gaming page.

nojili protects your personal data using AES-256 encryption at rest and TLS 1.3 encryption in transit. Passwords are stored as salted cryptographic hashes — plain-text passwords are never stored. nojili complies with the Philippine Data Privacy Act of 2012 (RA 10173) and maintains a designated Data Protection Officer. nojili does not sell your personal information to third-party marketers. Full details are in the nojili Privacy Policy.